Cancellation and Refund Policy

At Cab2airport, we value your time and understand that travel plans can change. Our cancellation and refund policy is designed to offer transparency and fairness to all our passengers using our taxi services across Melbourne, including Melbourne Airport (Tullamarine), Essendon Fields, Avalon, and Moorabbin Airport.

1. Cancellation Policy

• Cancellations made at least 24 hours before the scheduled pickup time will not incur any cancellation fees.
• If you cancel your booking within 12 hours of pickup, a partial charge may apply to cover driver allocation and scheduling costs.
• Cancellations made less than 2 hours before pickup or after the driver has been dispatched will be charged in full.
• In case of flight delays, we recommend informing us immediately so we can adjust your pickup time accordingly.

2. Refund Policy

• Eligible refunds will be processed within 5–7 business days to your original payment method.
• No refund will be issued for no-shows or incorrect booking information provided by the passenger.
• If a booking is cancelled by Cab2airport due to unforeseen circumstances, a full refund will be issued.

3. Contact Us
For cancellation or refund assistance, please contact our support team via email or phone. Our goal is to ensure every Cab2airport ride is smooth, reliable, and supported by clear customer care policies.